Returns & Exchanges

At Mercy Industries, we want you to feel confident in every purchase. If your new fashion piece isn't quite right, we offer a 30-day window for returns and exchanges to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unworn condition with all tags attached, and pack them securely in the original shipping box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.